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60 Stats on the Roles of Personal Assistants and Executive Assistants

March 6, 2020  |  4 min read

Want to discover more about the roles of support staff? You’ve come to the right place. 

The results are in! Over the last few months, we’ve been speaking to real-life PAs and EAs about their roles—including salaries, tasks and job satisfaction. 

Before we get into it, we just want to say a big thank you to everyone who took part in our survey. Support teams are often the last to be given a platform to speak and it means a lot to us to have your voices heard. 

11 Statistics on the Salaries of Personal and Executive Assistants 

55% of assistants believe they are paid fairly for what they do.

45% of assistants feel that they are not paid fairly for what they do.

27% of assistants earn between £40,000 – £49,000 per year.

25% of assistants earn between £50,000 – £49,000 per year.

20% of assistants earn between £60,000 – £69,000 per year.

14% of assistants earn between £30,000 – £39,000 per year.

10% of assistants earn under £30,000.

2% of assistants earn over £80,000.

At 40%, the most common bonus for assistants is between £5,000 – £10,000.

34% of assistants receive no annual bonus.

10% of assistants are rewarded between £10,000 – £20,000 as an annual bonus (now we’re talking!)

9 Statistics on the Responsibilities of Personal and Executive Assistants

49% of assistants are considered as key decision-makers or influencers within their business.

Diary management falls into 91% of assistant’s daily tasks.

Expenses management is included in 91% of assistant’s roles.

General administration is part of 91% of assistant’s roles.

Travel management falls into 91% of assistant’s tasks.

81% of assistants are responsible for events management.

63% of assistants deliver HR assistance as part of their role.

31% of assistants help businesses with marketing activity.

At 16%, business strategy is the least common task in an assistant’s job remit.

11 Statistics on the Skills and Development of Personal and Executive Assistants

87% of assistants are offered no clear career progression in their current role.

73% of assistants are not offered any training or development in their current role.

20% of assistants said they would benefit from mindset and attitude development opportunities.

14% of assistants said they would benefit from training on managing difficult people.

14% of assistants reported that they would benefit from training on new technology.

65% of assistants count attention to detail as one of the most important skills within their role (this is the most common answer.)

34% of assistants rank flexibility as one of the most important skills within their role.

32% of assistants say emotional intelligence is one of the most important skills within their role.

30% of assistants count adaptability as one of the most important skills within their role.

28% of assistants say staying calm under pressure is one of the most important skills within their role.

26% of assistants say time management and prioritisation is one of the most important skills within their role.

15 Statistics on Job Satisfaction Amongst Personal and Executive Assistants

Only 8% of assistants enjoy their job ‘very much’ on a scale of 1-10.

On a scale of 1-10, the most common answers from assistants on ‘how much do you enjoy your job?’ are ‘6’ and ‘8’ (20% for each)

0% of surveyed assistants plan to stay in their current role for over 5 years.

16% of surveyed assistants plan to stay in their current role for 3 – 5 years.

40% of surveyed assistants plan to move onto a new role in under 6 months (this was the most common answer.)

Only 2% of assistants feel that they are fully supported by their company.

20% of assistants are 80% satisfied with the support they receive from their company.

6% of assistants feel that they are not supported by their company (they chose ‘1-2’ on a scale of 1-10)

Only 8% of assistants feel that they are fully supported by their peers.

18% of assistants are 70% satisfied with the support they receive from their peers.

On a scale of 1-10, the most common answers from assistants on ‘how stressed do you feel in your job?’ are ‘5’, ‘6’ and ‘7’ (16% for each)

14% of assistants feel 90% stressed in their jobs.

Only 4% of assistants feel 100% motivated in their role.

24% of assistants feel 50% motivated in their jobs.

22% of assistants feel 80% motivated in their role.

14 Statistics on Flexible Working and the Benefits of Personal and Executive Assistants

52% of assistants currently have the option to work from home.

45% of assistants are offered no flexibility in their current role.

37% of assistants are offered flexible working hours.

Both at 52%, flexible working hours and working from home are assistant’s most desired working options.

31% of assistants who don’t currently have it, would like time banking as part of their role.

89% of assistants are given a pension as part of their role.

71% of assistants have health insurance as part of their role.

31% of assistants are given life insurance as part of their current role. 

Only 6% of assistants report that they’re given a good parent leave package.

79% of assistants say that a pension is one of the most important benefits to them. 

75% of assistants say that health insurance is one of the most important benefits to them.

65% of assistants say that flexible working is one of the most important benefits to them. 

32% of assistants say that unlimited holiday allowance is one of the most important benefits to them. 

6% of assistants say that a share scheme is one of the most important benefits to them. 

The roles of personal and executive assistants have changed massively over the years and so has the workplace. Now, more than ever, training, development and flexible working options are big players when it comes to talent retention. 

Here’s how we can help you to do that

First of all, we can train your current support teams with workshops or 1-to-1 sessions, giving them career progression and skills development to succeed in their role and make your business more efficient than ever. 

We can also help you to find your next personal assistant, executive assistant or member of your support and operational team, collaborating with you to tailor the role, reach out to candidates and assist with the onboarding process. Read more about our approach to ethical recruitment

Notes: All stats are sourced from the BOWER Talent 2020 survey—an independent survey with responses from 49 Personal and Executive Assistants in the UK. 

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